The Client agrees that the shipping terms for all printed products are FOB shipping point. Whether the order is a domestic or international delivery, the Client agrees that once the product leaves MPG’s premises and MPG transfers possession of an order to UPS or other carrier, the risk of loss or damage and title for such items transfers immediately to the Client. MPG does not guarantee that the carrier will deliver packages as promised.

For any product that is to be provided to the Client in an electronic format, the Client agrees that delivery of such product shall be deemed to have taken place when MPG transmits the product via email or other electronic communication addressed to the Client. The Client is responsible for checking to make sure that their email system is not blocking MPG’s emails.

DELIVERY DATES

MPG does not guarantee delivery dates due to unforeseen delays beyond MPG’s control.

RETURN AUTHORIZATION

The Client is responsible for inspecting their order upon receipt and shall have five (5) business days to notify MPG of any defects or discrepancies. The Client must receive a RETURN AUTHORIZATION from MPG before attempting to return any product. Any returned product shipped to MPG without a RETURN AUTHORIZATION will be refused by MPG. After receiving a RETURN AUTHORIZATION from MPG, the Client must return the product at the Client’s expense within five (5) days from the date of the RETURN AUTHORIZATION. Once MPG is in receipt of the returned product, MPG, at its sole discretion, will determine if the claim of defect was reasonable or not. Should MPG determine the claim of defect was justified, then MPG will issue a credit or reprint the job at no additional cost and have it shipped using the original shipping method. However, if MPG determines the claim of defect was unjustified, no refund shall be given to the Client.